Effective date: September 30, 2026
Craftedly: Ask Your Store ("we," "us," "our") is operated by Craftedly Sites, LLC. This Privacy Policy explains what information we collect through the Craftedly: Ask Your Store Shopify app, how we use it, and the choices you have.
If you have questions, contact us at info@craftedlysites.com.
Information we collect through Shopify's APIs. When a merchant installs Craftedly: Ask Your Store, we access certain data from their Shopify store in order to generate plain-language performance insights. This includes:
read_orders access scope)read_products access scope), used to keep insights currentWe do not intentionally collect or store sensitive personal data about your customers (e.g., payment details, health information, or government ID numbers). Order records may incidentally include customer names, emails, or shipping addresses as part of Shopify's standard order object — we do not use, display, or process this information beyond what's needed to compute aggregate store metrics.
Information we collect directly from you. If you choose to enable the weekly digest email in Settings, we collect the email address you provide so we can send that digest. You can update or remove this at any time from the Settings page.
Information we collect from your customers. Craftedly: Ask Your Store adds a Shopify Web Pixel to your storefront to measure store traffic and sales activity. This information is used only to provide analytics and reports to you, such as your weekly email summary and in-app insights.
When a customer browses your store, the Web Pixel may collect: the type of activity (viewing a page or product, adding to cart, starting or completing a checkout); the date and time of the activity; an anonymous browser identifier generated by Shopify, used to group activity from the same visit; the page path visited; the domain of the website that referred the visit (for example, "instagram.com"), but not the full referring address; traffic source information included in the link the customer used to arrive, such as UTM parameters (for example, "utm_source=instagram"); and whether the visit came from a Google or Meta ad click, recorded only as yes or no. For product and checkout activity, it also records the product ID and title, and for completed checkouts, the order ID, order total, currency, and number of items.
The Web Pixel does not collect your customers' names, email addresses, phone numbers, mailing addresses, IP addresses, browser details, or payment information. We do not use this data to identify individual customers, and we do not sell it, share it with advertisers, or use it to track customers across other websites.
Customer consent. The Web Pixel runs in Shopify's sandboxed pixel environment and follows the customer privacy and cookie consent settings you configure in Shopify (Settings → Customer privacy). If a customer does not consent to analytics, the pixel does not collect data from their visit. You are responsible for informing your customers about the analytics tools used on your storefront, for example in your store's own privacy policy.
Retention. Web Pixel data is retained for as long as the app is installed and is deleted along with your other shop data after you uninstall, as described in Section 6.
We use the data described above to:
We do not use your data for any purpose beyond providing and supporting the app's services described above.
To generate insights, aggregated store performance data is sent to Anthropic's Claude API for natural-language processing. See Section 4 below for details on what's sent and how it's used.
We also use the following infrastructure providers to operate the app:
We do not sell your data or your customers' data to third parties, and we do not use it for advertising purposes.
The insight cards on your dashboard (Revenue, Conversion, Customers, Suggestion, and Inventory) are written by Anthropic's Claude AI. Each week — or whenever you hit "Refresh" — we send Claude a summary of your store's recent performance and ask it to turn that summary into plain-language sentences you can act on.
What we send. Only aggregated, store-level data needed to describe performance — for example, your store's domain, order counts and revenue totals, product- and inventory-level sales figures, and conversion/funnel metrics (views, add-to-carts, checkouts, purchases), and visit counts by traffic source (for example, Instagram, Google, or direct). We do not send raw customer records, anonymous visitor identifiers, order IDs, names, emails, shipping addresses, or payment details to Anthropic.
How Anthropic handles this data. Anthropic processes the data we send under its own privacy policy and API data handling terms, available at anthropic.com/privacy. Per Anthropic's API terms, data submitted through the API is not used to train Anthropic's models by default.
These are suggestions, not guarantees. The insights Claude generates are meant to help you spot patterns and decide what to look at next — they are not guaranteed to be accurate, complete, or suitable for any particular financial or business decision. Always use your own judgment, and verify anything important against your Shopify admin, before acting on an insight.
If you have questions about how we use AI or what data is shared with Anthropic, contact us at info@craftedlysites.com.
Craftedly: Ask Your Store is operated by Craftedly Sites, LLC, a company based in the United States. We are not established in the European Economic Area (EEA) or United Kingdom. Data we collect is stored and processed in the United States by the infrastructure providers listed above. If you are located in the EEA, UK, or elsewhere outside the United States, your information will be transferred to and processed in the United States, and by using the app you consent to that transfer.
We retain shop-level data (insights, settings, subscription status, and storefront analytics events) for as long as the app remains installed on your store. When you uninstall Craftedly: Ask Your Store, Shopify automatically sends us a shop/redact webhook 48 hours after uninstall (this delay is set by Shopify, not by us, to give you a window to reinstall without losing data). We permanently delete your shop's data from our systems promptly upon receiving that webhook.
Depending on your location, you may have rights under applicable data protection laws (such as GDPR or CCPA) to access, correct, or delete personal data we hold. Because Craftedly: Ask Your Store does not independently store customer-identifiable data, most customer data requests are fulfilled directly through Shopify. If a customer of yours requests their data or its deletion via Shopify's compliance webhooks (customers/data_request and customers/redact), we process that request automatically and within the required timeframes.
To make a request related to your own merchant account data (including the digest email address you provided), contact us at info@craftedlysites.com or by mail at the address below.
We use industry-standard measures to protect data in transit and at rest, including encrypted database connections and HTTPS for all app communication. No system is 100% secure, and we cannot guarantee absolute security.
Craftedly: Ask Your Store is a business tool intended for use by Shopify merchants and is not directed at children. We do not knowingly collect data from individuals under 16.
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date at the top of this page.
Craftedly Sites, LLC
2323 Clear Lake City Blvd., Ste.180-115, Houston, TX, 77062, USA
Email: info@craftedlysites.com